FAQ
Refunds will be credited to the customer's account within 12-15 working days from successful pick up from their address.
Refunds will be processed to the original payment source used by the customer while placing the order. For COD orders, customers need to provide their bank details for NEFT processing which include: Bank Name Account Number Account Type Account Holder Name IFSC Code Bank Branch Name
After raising a return request, a The Candle Store executive will visit the shared address within 48 hours to validate the request. After validation, a job sheet will be shared with the customer, and the product will be picked up from the customer's address within the next 48 hours. A refund will be initiated post-successful pickup.
To ensure a successful return request, customers should return the product in unused, undamaged, and original condition with all the original packaging, accessories, and tags intact. For mobiles, laptops, and tablets, the device should be formatted, and the screen lock and iCloud accounts should be disabled.
When raising a return request on The Candle Store, customers need to provide the following as mandatory. Issue Description & Category: Damaged / Defective or Not as Described Pickup Address Invoice and Proof of Delivery 4 clear images of the product to be returned highlighting the issue Good to share: Clear Unboxing video and Images of the product on 6 sides
To initiate a return request on The Candle Store, customers can send an email to customersupport@thecandlestore.in.
Customers can place a refund request against damaged products within 48 hours from the installation date, while refund requests against defective or not as described products can be placed within 7 days of delivery.
Accessories – Need to write here
The return policy on The Candle Store applies to all non-wax based products like metal accessories, glass accessories, stone / marble products.
The Candle Store offers the option to raise a request for a return if the product delivered is Damaged: A product is considered to be damaged in case there is physical damage like a dent, breakage, tilt, etc. Defective: A product is considered to be defective if it is not able to fulfill its functionality like Laptop not booting, the Blank mobile screen, Appliance not switching on, etc Not as Described: A product is considered Not as Described if the delivered product is not what is ordered like wrong specifications etc
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